TERMS AND CONDITIONS
RESERVATIONS AND PAYMENT:
When booking your holiday direct with Genet Air Ltd or with your travel agent, please quote the tour number or your own specialized itinerary, intended date for arrival and departure, number of people traveling and sleeping arrangements. This will ensure that our arrangements are to your satisfaction. Gorilla trekking requires a minimum of 12 weeks advance booking. Children under 12 are not allowed to track chimpanzee and children under 15 are not allowed to trek the gorillas. A 20% deposit is required at the time of booking with the balance to be settled 30 days prior to commencement of the tour. We will receipt your money, thereby confirming your safari. If a reservation is made within 30 days of departure, the entire amount must be made at the time of confirmation.
Full refund will be provided if cancellation occurs in writing 60 days prior to commencement of a safari. Refund on all pre-paid money will be based on cancellation fees levied by hotels and lodges. Generally there is a 50% charge on cancellation within 14-35days, 75% charge within 2 - 14 days, and 100% charge within 48 hours. We reserve the right to deduct all expenses incurred from money paid. Gorilla permits are non-refundable.
ALTERATION OF TOUR:
The right is reserved to alter any route or arrangement, to cancel the operation of any scheduled tour should the conditions necessitate. The right is also reserved to decline, accept or retain any member of a tour at any time. Should you fail to join a tour, join it after departure or leave prior to completion; no tour fare refund can be made.
TRANSFER OF BOOKING:
In the event you are unable to extraordinary circumstances, we may transfer your booking to another party provided the arrangements remain the same and if suppliers (airlines, hotels, etc.) are all ready to accept the transfer. Gorilla permits are transferable in some instances.
MODE OF PAYMENT:
All prices are quoted in $ Dollars. You may pay by cash or travelers cheque to Genet Air Ltd, or your travel agent. Foreign currency cheques, Payment by credit card may be accepted subject to bank charges at the prevailing rate. Local currency can be accepted at the current dollar-buying rate.
Mode for transport utilized will be dependent on the number of clients and the route taken based on the specifications of the chosen itinerary. Fully trained and experienced English speaking driver / guides are provided.
Based on twin bedded rooms or tents with private bathrooms where possible, Single rooms may be available with the payment of a supplement fee but can not always be guaranteed.
The prices quoted are inclusive of all transportation as per the itinerary, park entrance fees, permits where applicable, driver's allowances and full board accommodation. The rates are not inclusive of accommodation and meals while in town, traveler's insurance, local departure taxes, visa fees gratuities, sodas and alcoholic beverages, telephone calls, laundry and other personal expenses.
You are advised to buy travel insurance through your agent before coming to East Africa, but we can also assist in getting travel insurance from our partners. Local evacuation coverage is available in the unlikely event of a medical emergency while out in the bush. Please request this at the time of booking.
All bookings are accepted on the specific condition that KBS and its agent act only as agents of the passengers in all matters relating to hotel/lodge accommodations, tours transport, etc. and shall not be liable for injury, delay, loss or damage in any manner whatsoever. Genet Air Ltd reserves the right to employ subcontractors to carry out all or part of the services agreed to be supplied. The respective laws of the countries visited govern Genet Air Ltd's liability to passengers carried in its own vehicles. All claims are subject to the jurisdiction of the courts of the country in which the cause of action arises. Finally, whilst every care is taken, we cannot be held responsible for loss or damage to baggage.
When it comes to game viewing, please be advised there are no guarantees. It is a privilege to see animal in their natural habits. Take only a photograph; leave only a footprint. A gorilla permit guarantees you will trek gorillas to their location but does not guarantee that the gorilla be in plain sight.