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About us

Mission Statement
To offer a personalized and quality service to the satisfaction of our clients and promote every aspect of tourism.

Vision
To be the ultimate market leader in travel and tourism in East Africa as we go a little further to please.

Our Values
We value our customers and our goal is Client Satisfaction.

Membership in Local Organizations
Due to our strong contribution to the success of cultural and ecotourism ventures in East Africa and strong support for sustainable & responsible tourism.

Our normal working hours are 0800 hrs - 1800 hrs, Monday to Friday and 0900 hrs - 1700 hrs on Saturdays. On Sundays, you can use the pilot line +254-20-2067474 or +254 722 802 315 to reach the Director at any time.

In addition, we have duty officers on public holidays for emergency and urgent matters who can be reached through the pilot line.

Quality Service Assurance
Genet Air Limited is a Kenyan Tour Operator and Travel Agent who have maintained a strong presence in the market since it's inception 5 years ago. Being a service-oriented company that ensures client satisfaction to the best of our ability, our desire is to offer a personalized service to all our clients, establishing and enhancing a mutual relation. The services provided are at competitive levels, our emphasis being on quality.

Efficiency, Reliability and Flexibility
These essential qualities have attracted many corporate institutions and overseas Tour Operators. Thus we urge you to be on board and experience the difference. We also ensure that confidentiality is kept on any contract arrangements with us.

Staff Experience and Qualification
Our staff is comprised of professionally trained Tour Consultants dedicated to the highest standard of client satisfaction. Most of them have served in different companies in different capacities bringing in with them a wealth of experience.

Value Added Services
The following value added services are available from our offices: -

Car Rental Services
Any car rented from us will be charged at the market price, unless it is contracted for a longer term or there are more vehicles rented at the same time. Genet Air Limited goes an extra inch in enriching our services by offering the following:-

1) Dropping the car to the point
2) Picking the car from the point
3) Providing a chauffeur
4) Changing the cars on a call-in

Transfers
We are able to arrange any transfer you require. The cost depends on the volume of business you bring to Genet Air Limited and the distance and is negotiable. We also offer attractive corporate transfer rates.

Safaris
The backbone of our Company rests on tour related activities with which we recommend very interesting and challenging tailor-made excursions, Tours and safaris to suit your requirement and budget within East Africa. Outbound tours can also be arranged through our reliable overseas agents.

Safety and comfort whilst on safari are our top priorities, hence we have comprehensive insurance for all our safari vehicles, PSVs for all our driver/guides and we have fitted all our vehicles with VHF radios. Genet Air Limited has a leading edge in all aspects of tours and safaris with professionally trained drivers/guides. However, we encourage our clients to have a temporary personal insurance which can be organised by us on request at an extra fee.

We are also Represented in Safaribookings.com

Conclusion
We at Genet Air Limited believe that you will receive satisfaction in your dealings with us even as you play a vital role in helping us achieve our vision, mission and values.



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